Preparing to Serve Iligan: VPX Iligan Team Completes Operational and Technical Training!

VPX Franchising
May 30
3 min read

Quezon City, Philippines — In preparation for the upcoming opening of VPX Iligan, the branch's pioneer team successfully completed an extensive training program across multiple ValuePlus Auto Service (VPX) locations, including the flagship Quezon City, Pasig, and San Pedro branches.

The training initiative was designed to immerse the VPX Iligan team in actual branch operations and provide firsthand experience of the systems, standards, and customer service practices that define the VPX network. By exposing trainees to different branch environments, the program allowed them to observe how VPX processes are consistently implemented while adapting to the unique demands of each local market.

Throughout the training, team members worked alongside experienced personnel and gained practical knowledge in customer service, administration, parts management, and technical operations.

Learning the VPX Way: Service Advisor Operations

The Sales Service Advisor (SSA) underwent intensive training focused on delivering the VPX customer experience from vehicle reception to release.

Key areas covered included:

Customer handling and service consultation
Vehicle reception and check-in procedures
Work order preparation and management
Job monitoring and service coordination
Service recommendations and upselling techniques
Customer updates and follow-ups
Complaint resolution and customer retention
Daily branch operations and workflow management

ValuePlus QC Service Advisor guides VPX Iligan SSA through her new responsibilities.

By rotating through different branches, trainees were able to observe various customer interactions and service scenarios, allowing them to develop confidence in handling real-world situations while maintaining VPX service standards.

Administrative Excellence Through Standardized Processes

The Administrative team received training on the operational systems that support efficient and organized branch management.

Training topics included:

Sales monitoring and reporting
Daily sales log sheet management
Customer records and documentation
Branch performance tracking
Cash handling procedures
Team coordination and communication
Operational reporting and compliance
Inventory and administrative controls

Group of eight posing outside Value Plus Auto Service San Pedro City, with cars in the garage. — The VPX Iligan Team visits the VPX San Pedro branch to monitor operations and work together with the local team.

Group of people posing outside Value Plus Auto Service, Eagle Ave Pasig City, under a largeVPX sign, smiling at camera. — *VPX Iligan team visits the VPX Pasig branch to observe and learn from their practices.*

Exposure to multiple branches helped trainees understand how standardized systems contribute to consistency, accountability, and operational efficiency throughout the VPX network.

Four men sit at a wooden table, writing on papers in a bright meeting room with a whiteboard showing balance diagrams. — VPX Iligan Service Team Evaluation The VPX Iligan service team conducts a focused evaluation session with the ValuePlus Service Manager, reviewing documentation and discussing strategies at a conference table.

Parts Management and Inventory Control

The Parts team focused on developing the knowledge and discipline required to effectively manage automotive parts and supplies.

Training included:

Parts sourcing and supplier coordination
Inventory monitoring and stock control
Receiving and releasing procedures
Parts identification and application
Costing and pricing principles
Documentation and inventory accuracy
Coordination with Service Advisors and Technicians

Hands-on experience provided valuable insight into maintaining inventory availability while ensuring cost-effective operations and fast service turnaround.

Hands-On Technical Training in Actual Workshop Operations

Technicians underwent practical training through actual vehicle servicing and workshop activities under the supervision of experienced personnel.

Four men lean into a car, one tapping a tablet on the driver seat, in a focused inspection inside the vehicle. — *VPX Iligan team members engage in an OBD scanning refresher session led by ValuePlus QC's service expert.*

The program covered:

Preventive Maintenance Service (PMS)
Oil and fluid replacement
Brake inspection and servicing
Tire and wheel services
Suspension and underchassis inspection
Vehicle diagnostics and health checks
Workshop safety practices
Quality control procedures
Standard VPX repair and maintenance processes

Working on actual customer vehicles allowed technicians to develop both technical competence and confidence while adhering to VPX quality standards.

Preparing VPX Iligan for Success

The multi-branch training program reflects VPX's commitment to ensuring that every new branch opens with a team that is fully prepared to deliver professional, reliable, and customer-focused automotive services.

By training in the Quezon City, Pasig, and San Pedro branches, the VPX Iligan team gained valuable exposure to real operational environments, customer interactions, and branch management practices. More importantly, they experienced firsthand the culture of teamwork, accountability, and continuous improvement that drives the VPX organization.

As VPX Iligan prepares to serve motorists in Northern Mindanao, customers can look forward to a team that has been trained not only in technical skills and operational procedures but also in the values and service standards that have become synonymous with the VPX brand.

Seven people pose in an office holding training certificates, smiling in black VPX shirts beside a glass table and company banners. — Participants proudly display their certificates after completing a training session with the Franchise Development and Operations Manager and ValuePlus General Manager.

The future VPX Iligan team is now ready to bring the trusted ValuePlus Auto Service experience closer to the Iligan community.